Please note that our busiest time for providing support is during the 15 minutes before and after the beginning of each webinar and opening Online Conference session. If you have used all the resources listed above and are still having difficulty, please send an email to or call 1.707.566.8990. To help ensure your successful participation in the Online Conferences and webinars, The Learning Guild is here for you. Also, because mobile devices generally rely on wireless network connections, be aware that you might experience more audio and general connection issues than on a wired computer. We highly recommend that you test your mobile device in parallel with a desktop or laptop computer before you rely fully on your mobile device.
Please note that due to the wide range of available operating systems and devices, Guild staff have limited capability in troubleshooting Adobe Connect Mobile issues.
#ADOBE CONNECT APP INSTALL#
To learn more about and optionally install Adobe Connect Mobile, visit. The Adobe Connect Mobile app allows you to use Apple iOS, Android, and Blackberry devices-instead of or in addition to desktop and laptop computers-to attend and participate in Online Conference sessions and Adobe Connect-hosted webinars. Your browser is compatible with Adobe Connect.Your computer has the appropriate Connect Application installed, if applicable.Your computer meets the system requirements for Adobe Connect 11.2 The diagnostic test will help determine if: To ensure that your participation is successful, please run the Adobe Connect diagnostic test on your Mac or Windows computer at least two hours before the start of the event. It gives support for high-quality video calls, which can be very demanding as per business standards. Most web conferencing solutions today support 640x480 webcams so Adobe Connect is no different in that regard. Adobe Connect is a powerful video conferencing platform. If you see a black box then that means your camera is sending too high of a resolution. You will need to have a computer headset or speakers connected to yourĬomputer to hear the audio. Adobe Connect support DVD quality webcams - that is 640x480 resolution at 20-24 frames per second. If you are participating in an Online Conference or webinar as an individual, Looking for the Technical Support page for LogMeIn GoToWebinar-hosted webinars? System Set-up and ConfigurationĬurrently, The Learning Guild is using Adobe Connect 11.2. I have a new Kindle Fire HDX with up-to-date software and Adobes app most.
#ADOBE CONNECT APP REGISTRATION#
You will be informed of which platform a webinar will use during the registration process, and also in event confirmation and reminder emails. Attend Adobe Connect meetings with integrated conference call or Voice over. All Guild Online Conferences use Adobe Connect, while Guild webinars might use Adobe Connect or LogMeIn GoToWebinar. This page provides technical-support information for Learning Guild events running on the Adobe Connect platform.
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